Water Department

Water Leaks

To report a water leak, water break, or sewer issue, please call 850-243-3566 Monday through Friday from 8 a.m. to 5 p.m. After hours, please call 850-496-1739.

Water & Sewer Bills

Water meters are read during the middle of the month, and bills are issued by the first day of each month. If you do not receive your bill, please call the office at 850-243-3566, ext. 15 or email Utility Billing.

Payment Options

• Online
• Auto Pay Services
• By Phone
  Pay with Visa, MasterCard, Discover, or debit/credit card
• Drop Box
  The secure payment drop box is located in the Mary Esther City Hall parking lot at 195 Christobal Road North. The drop box is intended for checks and money orders only. No cash, please.
• In Person
  195 Christobal Road N
  Mary Esther, FL 62569
  Monday through Friday from 8 a.m. to 5 p.m.
• By Mail
  Please be sure to reference your service address on the check or money order and mail it to:
  City of Mary Esther
  195 Christobal Road N
  Mary Esther, FL 32569

Billing Cycle

Bills are issued by the first day of each month and due twenty-five (25) days from the date of issuance. The bill is considered past due and will incur a 10% late fee if payment is not received by 4:30 p.m. on the due date.

If left unpaid, the next bill will include a notice of delinquency. The notice shall inform the account holder that a delinquency processing fee will be assessed and, service may be terminated, if the past due balance is not paid within ten (10) days of the date of issuance. Additional courtesy notices may be provided by phone, email, or text.

Utilities Handbook

On July 5, 2022, the City Council adopted a policy and procedures handbook for utility services. The handbook includes information concerning the rights and responsibilities of customers, utility application requirements, operational and billing policies. A copy of the handbook is available below:

Utilities Handbook