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The original item was published from 3/3/2023 7:40:00 PM to 3/3/2023 7:48:22 PM.

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Posted on: March 3, 2023

[ARCHIVED] City Partners with Service Line Warranties of America (SLWA)

The City of Mary recently launched a partnership with Service Line Warranties of America (SLWA) intended to make utility customers aware of their responsibilities regarding private utility service lines and provide an option to purchase warranties.

Residents will receive an offer letter twice a year on City of Mary Esther letterhead with information regarding warranties offered by SLWA. While on City letterhead, the offer letter is mailed by SLWA and is not a City service, but an opportunity for residents to purchase a low-cost water and/or sewer line repair private warranty plan in the event of a service line repair/replacement.

In Mary Esther, property owners are responsible for maintenance and repair (and replacement when necessary) of the sanitary sewer service line from the home to the property line, and the water service line from the home to the water meter. Homeowners may purchase an optional warranty plan for their water service line, sewer service line, or both. 

Notable details of the partnership include:

  • There is no cost to the City of Mary Esther, except staff time to manage the program.
  • The City makes no money from the program.
  • SLWA offers local plumbers the option to participate as a service provider.

For information about the program, please visit You can also call SLWA toll-free at 1-844-257-8795 for more information, to sign up for coverage, or to opt out of any future SLWA mailings.

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